Returns & Refunds policy

Axis Edge Ltd

Company Registration Number: 17062550

Registered Office Address:

71-75 Shelton Street, Covent Garden, London, WC20 9JQ

Welcome to our Refund and Cancellation Policy. Because our website sells digital downloads, standard refund rules work a bit differently. Please read this policy carefully before making a purchase.

Digital Products

1. No Refunds on Digital Downloads

Due to the digital nature of our products, all sales of digital downloads, eBooks, PDFs, templates, and software are final.

Once you click "Pay" and receive access to download a file, you lose your right to cancel the order or request a refund. This is because the product is instantly delivered to your device and cannot be "returned" to us.

2. Exceptions to the Rule

We want you to be completely happy with your purchase. We will only issue a refund or a replacement file under the following conditions:

• The file is corrupted or broken: If the digital download does not work, does not open, or is corrupted, please contact us immediately. We will first try to send you a working version of the file. If we cannot fix the issue, we will issue a full refund.

• You have not downloaded the file: If you accidentally purchased the wrong item and our system shows that you have not clicked the download link or accessed the file, you may request a refund within 14 days of purchase.

3. How to Get Help

If you have any issues opening your file, or if you believe you are entitled to a refund based on the rules above, please contact our support team:

• By Email: info@axisedgeltd.com

• Response Time: We aim to reply to all support requests within 2 business days

Physical Products

You are entitled to cancel your order within 30 days without giving any reason for doing so.

The deadline for canceling an order is 30 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by e-mail accounts@axisedgeltd.com

We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Conditions for returns:

In order for the goods to be eligible for a return, please make sure that:

• The goods were purchased in the last 30 days

• The goods are in the original packaging

The following goods cannot be returned:

• The supply of goods made to your specifications or clearly personalized.

• The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.

• The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

• The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

71 - 75 Shelton Street, Covent Garden, London, WC2H 9JQ

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Gifts:

If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail accounts@axisedgeltd.com